Results-driven Professional
Joe Freeman
Customer Service / Technology Systems
QUALITY ASSURANCE ~ PROBLEM RESOLUTION ~ MANAGEMENT
Professional Summary: Results-driven Professional eager to offer cross-functional leadership, management, and communications talents toward supporting an employer in achieving key performance objectives. Particularly astute at collaborating with internal organizations, ensuring the highest level of customer service and satisfaction as well as building and retaining client loyalty through strategic plans.
KEY TRANSFERABLE SKILL SETS
Customer Service Plans • Situational Analyses • Customer Retention and Loyalty Focused • Management/Supervision Program Management • Efficiency Strategies • Organizational Leadership Principles & Initiatives Data Gathering and Analysis • Time Management Effectiveness • Budget Control
Risk Management/Conflict Resolution
QUALIFICATIONS PROFILE
* Strong analytical background with the ability to work independently on multiple projects with specialized experience in project oversight, information management, operational efficiency practices, conflict management and effective communication techniques, research and data analysis, strategic planning, organization development and change management.
* Effective at building business lines through consistent revenue streams, establishing strong relationships with external business partners and securing customer loyalty high within the organization.
* Successful at cultivating account loyalty within key accounts through business development strategies.
* Possess strong organizational and analytical skills and highly adaptable in quickly changing business environments.
OPERATIONAL CORE SKILLS
* Manage key relationships with high level of accuracy and integrity as well as monitor and assess company protocols to ensure regulatory compliance and loss mitigation.
* Monitor staff work performance and make recommendations, enact plans, and develop training programs to increase efficiency and productivity.
* Demonstrate dynamic leadership qualities and strong communication skills in successfully steering planning meetings and delivering comprehensive strategies.
* Capable of in-depth research and data analysis with the purpose of improving customer edification and comprehension of different products and services.
* Proven ability to adapt strong process knowledge and technical skills to diverse organization needs.
* Technology savvy and proficient in numerous software applications and platforms.
PROFESSIONAL SUMMARY
State Supervisor
L-1 IDENTITY SOLUTIONS 2003-PRESENT
Customer Service Manager
TRAVELCENTERS OF AMERICA 2001-2003
Customer Service Manager
TECH SYSTEMS 2000-2001
Service Manager
APBI 1997-1999
Computer Hardware Technician
BBI,INC. 1996-1997
Electrical Systems Analyst
SOUTHERN ENGINEERING COMPANY 1991-1996
Primary Job Functions: Strategic Planning, Creation of Client Management Programs, High Level Analyses, Procurement and Purchasing, Feasibility and Viability Plans, Management of Complex Cross Functional Teams, Client Cultivation and Retention Programs, Both Short Term and Long Term Financial Planning and Management Initiatives for Business Solvency, Valuation and Competitive Intelligence Assessments, Project Management and Adherence, Human Capital Training Programs, Customer Needs Analyses.
ACADEMIC TRAINING & PROFESSIONAL AFFILIATIONS
* Bachelor’s Degree – Project Management (Pending 2011), DeVry University
* Alpha Sigma Lambda National Honor Society
* Sigma Beta Delta Honor Society
* Dean’s List
